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Frequently Asked Questions

Registration

What does my general conference registration include?

General registration includes access to sessions including “Speed Pitching” (sign-up is required through MyEvent), general delegate networking events plus the delegate list with contact information. 

What are the ways to register?

Please feel free to use our easy online registration: https://secure.brunico.com/factualent/2009/register.cgi

Alternatively, you can contact Joel Pinto via email at jpinto@brunico.com or via phone at 416-408-2300 x650.

I want to purchase more than one ticket, but I don’t have the names of the attendees yet. What are my options?

Please contact Joel Pinto via email at jpinto@brunico.com or via phone at 416-408-2300 x650.

I have already registered but am unable to attend. What are my options?

Cancellations are not eligible for a refund or credit however, should you be unable to attend this event your registration may be transferred to another individual at no charge.  Should you wish to transfer your registration to another person, please inform us by phone or email to anene@brunico.com, a minimum of 48 hours prior to the event, at 416-408-2300 x 424. To send an email, the following details will be required: (*Mandatory)

*Name of Attendee taking your spot, *Title of Attendee, Direct Phone and Fax Number, *Email Address, and *Company Details (*Name, *Address, Website and *Phone and Fax Numbers)

Why is my email address required?

We need your email address to provide you with your registration confirmation email that includes your My Event link and also to send your e-invoice. Your email information is private and is not given to other delegates.

When do I receive my registration badge/ticket?

Badges and delegate packages may be picked up from the registration desk on the day of the event. Please note that we do not send out physical tickets. Registration is from 8:00am-9:00am on Wednesday May 20th, located in the Delfina Ballroom Foyer on the Penthouse Level

Will I receive a receipt/invoice?

Once your registration has been processed, an invoice will be sent to you via email within 24 to 48 hours upon receipt.  If you have misplaced your invoice, please contact Andrea Nene to have it resent anene@brunico.com or 416-408-2300 x424.

Who is Brunico Marketing Inc.?

The conference is produced by Brunico Marketing Inc., a subsidiary of Brunico Communications Ltd., which publishes KidScreen Magazine, Realscreen Magazine, ‘Boards Magazine, Playback and Strategy Magazine.

General

How can I see the delegate list?

Registered delegates will have access to the Factual Entertainment Forum online networking tool,My Event  also allows you to contact other delegates through our private messaging system.

To view delegates, please follow these steps:

  • Go to your My Event Home Page
  • You will see a series of tabs below: My Event  Welcome, XXXXX [My Preferences | Sign Out]
  • Please click on “Search Delegates”
  • Here you can search “All Delegates” or individual delegates by using our search parameters.
  • You can export the list using Microsoft Excel.

Will there be any networking parties?

Yes, following the last session of the day there will be a networking cocktail party.

MyEvent

What is My Event ?

The online interactive tool designed to help you get a jumpstart on your networking. Registered delegates can search and send messages to each other months in advance of the event. Set up meetings, identify common interests...build partnerships!

How do I get my login info?

Your login information will be sent to you in your confirmation email following registration. Your user name is the email address that you gave us upon registration. If you have misplaced your password, please contact Andrea Nene to have it resent anene@brunico.com or 416-408-2300 x424.

Can I change my password to something I can easily remember?

Yes. Please follow these steps to change your password:

  • Go to your My Event Home Page
  • You will see ‘My Event Welcome, XXXXX [My Preferences | Sign Out]’ just below the navigation tool bar.
  • Click on “My Preferences”
  • Click on “Log In Setup”
  • Here you type your old password (given to you in your confirmation email) and then choose a new one that can be easily remembered.

Note: Once you log-in to  My Event from your usual computer, it will automatically log you in each time afterwards.

How do I sign up for “Speed Pitching”?

Please go to your My Event home page and follow the instructions below:

  • Once in your My Event , you will see a navigation bar at the top: Click on “MyAgenda”.
  • At the top of your agenda you will see a link that says “Go to speed pitching”.
  • After clicking on “Go to speed pitching” a grid will generate. At the top of the grid you will see the speed pitching hosts who you will be able to choose. (Note: You can only choose one speed pitching slot)
  • In each time slot you will see “Sign-Up” under each time. Please click on the slot you would like.
  • This brings up a dialogue box advising you that you are adding this pitch session to your personal agenda.
  • A green checkmark shows up under session title once you have successfully signed up for a speed pitching slot.

What can I do if during sign up I didn‘t make it into the session I wanted?

Don‘t panic!  We encourage you to check My Event frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open. Also, you are welcome to check with our room monitor, located outside the speed pitching session room to see if space is available.

Can I cancel a session after I have already selected it?

Yes. To cancel a session:

Please go to your My Event home page and follow the instructions below:

  • Click on the green checkmark underneath the session title that you want to cancel
  • A dialogue box pops up advising you that you are requesting to remove the session from your personal agenda
  • Click yes and the session will be removed

How can I send a message to another registered delegate?

To send a message, please follow these instructions:

  • Go to your My Event  home page and on the right hand side you will see “Send a message to a delegate”
  • This generates your email to be composed.
  • Here you can search by name or company of the delegate you wish to compose to

Where does the email go to, their personal email address or to their email?

It depends on the email preference each delegate has chosen.

Can I email more than one person at a time?

To avoid receiving unnecessary spam, you do not have the ability to send mass emails to the delegates.

Can I receive notification to my external email address, that another delegate has sent me a message?

Yes. If you want to receive a message in your personal mailbox (outlook, hotmail, etc), please follow these instructions:

  • You go to your My Event Home Page
  • You will see ‘My Event Welcome, XXXX [My Preferences | Sign Out]‘ just below the navigation tool bar.
  • Click on “My Preferences”
  • Click on “Message Notification Set Up”
  • Here you will choose whether you will go to My Event to check your emails or you can choose an external email address to have the notifications sent to.

How do I upload my Photo?

  • Go to your My Event home page
  • Click the “My Info” tab
  • Click on add photo
  • Browse for your picture and select upload photo
  • Resize the picture and select crop photo
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